Covid-19 – Holiday Guests

Holiday Bookings and Covid-19.

The Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020

In accordance with the above Regulations, we are unable to take holiday bookings for the lockdown period.  The Welsh Ministers must review the need for restrictions and requirements imposed by these Regulations every 21 days.  Following the second review, Welsh Government announced on 8th May that the lockdown will be extended for at least 21 more days. The next review is due on 29th May.

Following this guidance, all holiday bookings with us during the lockdown period have been cancelled. The retention or cancellation of any holiday bookings beyond 29th May will need to comply with the relevant Government 21 day review (but see * below). This post will be updated accordingly every 21 days. 

What if I have a Holiday Booking During the Lockdown Period?

If you have booked your holiday at Freshwater Bay Holiday Cottages via an online booking platform such as TripAdvisor or Airbnb, any cancellation will need to go through them as we are not allowed to make these cancellations for you. Each online booking platform has their own rules. 

If you have booked with us direct, we can administer it. We have been offering guests the opportunity to defer their holiday until later in the year, if the holiday needs to be cancelled due to the Covid-19 lockdown. We will be led by the government guidance. Should the restrictions be extended through the summer holiday period we will allow people to carry forward their deposits against a booking next year. We would adjust the total price up or down according to the price for that time of year. We suspect that we are going to be very busy next year because of the reduction in air travel and foreign holidays.

*On 10th May the Prime Minister set out his roadmap for the future in relation to easing the lockdown. This is at an early stage because it depends on how the virus behaves over the coming weeks and months. However the Prime Minister announced that phase 3 could potentially see some sectors of the hospitality industry, including accommodation, re-open, but no earlier than 4th July. Whilst this roadmap was primarily for England, it could be inferred that here in Wales we are unlikely to be allowed to receive holiday guests before 4th July at the earliest. As Wales appears to be following a stricter line than England, even that date may be ambitious.Therefore, for guests that have booked directly with us we will also now accept cancellations without loss of deposit up to this date.

In the meantime I hope that you and your families are keeping well at this difficult time and look forward to welcoming you in happier times.

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